November 15, 2014 Local Membership Offered
St. George’s Club are offering a “Local Membership” to residents of the
island to attract more people to the East End to shop, use the restaurants
and also of course Griffin’s Bistro. This is in conjunction with several
other marketing initiatives coming from the Membership Office and the
Restaurant Management team.
will try to keep you appraised of all of them as they are released so that
you are aware of these in advance.
November 8, 2014 Extract from the Throne Speech today
brief extract from today’s Throne Speech from the opening of Parliament
follows that we wanted to bring to the attention of the Members.
“Madame President and Members of the Senate, Mr
Speaker and Members of the House of Assembly As part of the Government’s
commitment to support St. George’s, the Department of Parks will continue
renovating Government-owned East End fortifications, which are an integral
feature of the St. George’s World Heritage Site. This year’s efforts will
focus on Alexandra Battery,
Gates Fort and the Ferry Reach Martello Tower. In
order to rectify the current state of the St. George’s Golf Course and to
create job opportunities in the East End, the Parks Department will create a
temporary jobs program. The goal of this paid work program will be to bring
the St George’s golf course back up to a level where it can be maintained on
an ongoing basis for the benefit of the community”.
We think this is very good news for the town, the
local businesses and of course The Club. As the Chairperson of the East End
Division of the Chamber of Commerce, we (along with the Corporation of St.
George) have been lobbying everyone that this was one of the top three things
that needed done in the old town. (Sally-Ann Kyle, General Manager/President
and CEO of The St. George’s Club)
8, 2014 Official Notice of RCI Gold Crown
St. George's Club (#0390)
The St. George's Club has earned the RCI Gold Crown Resort®designation
for 2014! RCI® presents this award to your property in
recognition of its superior resort facilities and services. RCI
commends you and your staff for your extraordinary commitment to quality and
has selected The St. George's Club to join this prestigious group of
affiliated resorts based upon a 12-month compilation of exchange guest
assessments, which include resort quality, service delivery, and overall
vacation experience, as well as an evaluation of resort facilities, amenities
and guest services.
RCI, we value our affiliation with you. The RCI Resort Recognition
Program demonstrates our commitment to strengthening that affiliation in
order to help meet and exceed the vacation expectations of your owners and
RCI subscribing members. We’re proud of your accomplishment, and to help you
spread the word of your success, in December we will send you a press release
template so you can promote your designation to your local media.
congratulations to you and your entire staff from all of us at RCI, and thank
you for sharing our ongoing commitment to customer satisfaction.
wishes for continued success!
October 25, 2013 Message from Interval International
are delighted that members of The St. George’s Club now have an opportunity
to join Club Interval Gold®. This exciting program will provide you with the
flexibility to convert your week into points. These points can be used to
access any resort in Interval’s worldwide network, or redeem them to travel
any way you choose — from a long weekend to a weeklong family cruise.
You may request a
variety of accommodation sizes and travel seasons, and even save and combine
points toward future vacations. The program represents the ultimate in
exchange flexibility and may significantly enhance your satisfaction with
Membership in Club Interval Gold® also entitles you to year-round privileges
and outstanding benefits you can use at home and while traveling, including
$25 discounts on Getaway vacations, VIP Concierge, Entertainment®
Hotel, Dining, and Leisure Discounts, and Hertz Gold Plus Rewards®.
The team at Outfield Resorts Group has been introducing the benefits of
points-based exchange to timeshare owners for more than a decade. Meet with
one of their experienced professionals to learn more about the benefits of
Club Interval Gold and how you can join today.”
— Neil Kolton, Regional Director, Interval International
October 18, 2013 Winners of our Annual Early
draw for this took place at The Club last week and all of the winners have
been notified both by e-Mail and letter. We are pleased to list the winners
of the 2014 draw below.
members who paid by the cut-off date also received a special offer award from
Interval International (II). This was sent out by E-mail or Mail last week
and you should have all the information you need to take advantage of our
additional vacation at any of II’s listed resorts. Just follow the directions
on the website listed and call the II help number if you have any issues.
anyone paying before November 30th is still entitled to an
Interval International Dream Vacation award offer as we extended this for
another few weeks as the response was so good!
October 15, 2013 Update from The Club
We have a new media facility of our
Media Tab; a Webcam that shows one of our favourite views from The Club, St.
George’s Harbour. It will give you chance to see what the weather is doing
over the winter and let you look forward to next year.
has the year gone we are asking ourselves at The Club? Already we are
thinking about closing The Beach House for the season and having our
winding down party on Friday 1st November. We have some plans
being finalised but if you are lucky enough to be on property on that date we
recommend that you book early for our very special evening which will be a
will immediately change hours and be open six (6) days a week (CLOSED
WEDNESDAY) and we are planning a new Sunday “Memories of Margret Rose” Brunch
each week starting in November. Re-Live the past and enjoy the sumptuous food
and relaxed atmosphere at Griffin’s Bistro from 11:30am until 7:30pm.
restaurant website for details and any changes.
has been some discussion back and forward with the MAC and the introduction
of Interval International (and Outfield representing The St. George’s Club).
A letter was sent out in late July and we sent it out again recently but we
also have had it posted on the Web Site since the original letter was sent (letter).
you planning on being at The Club in early December?
highly recommend the Bermuda National Trust St. George’s Walkabout. It is a
great night to experience the UNESCO World Heritage old town and finish off
with a great dinner at Griffin’s Bistro. Join us on December 6th.
September 16, 2013 Update from The St. George’s Club
lot has been going on recently and we thought we would update everyone on the
activities and the weather â€“ Tropical Storm (TS) Gabrielle has passed by and
dropped a few inches of rain but did little damage.
tropical storm is now headed for Nova Scotia and Newfoundland so we wish them
there is another weather system TS Humberto in the North Atlantic it appears
to be missing Bermuda (along with everything else) well to the East by over a
thousand nautical miles.
would like to thank everyone who has sent in their 2014 Assessment Fees early
to allow participation in both the annual Assessment Draw and our Interval
International (II) Dream Vacation giveaway. It has been very successful and
we are sure your will enjoy the introduction to our new exchange company.
the same note we are delighted to announce again that we have retained the
RCI Gold Crown status for 2014 and thank the staff for their efforts in this
regard. Even though we are switching to Interval International for our new
exchange program we are still RCI affiliated and members that continue to use
RCI will benefit from this award.
wanted to mention that it is that time of year again and our new leak
detection system has worked and we have identified we have a fresh water
leak. We identified it before it became too much of an issue and we know
roughly where it is. We now need the weather to cooperate a little so we can
detect it and repair it. After a lot of dry weather the ground shifts and the
are pleased that the new recording system that allows us to monitor and
record the usage allows us to keep ahead of the issues so we can deal with
them quickly. We have located the leak on Friday morning and we are repairing
it as we write this.
are also in the final stages of the Audit and we are about to publish it with
the comments from the new Auditor. They have made several observations and
recommendations to us that we will take on board moving forward so that we
all can benefit from their external insight into the finances. It has taken a
long time but they have been thorough and highlighted and area of delinquency
and how it should be handled going forward so that it is not add to the liability.
Obviously this area is not something that is easy to predict and we are doing
everything we can to improve the value proposition in a very tough climate.
We seem to be moving in the right direction as reflected in our recent
surveys but we do have some more work to do:
of people saw positive improvements at the resort but only 62% saw
improvements inside their cottages, however more than 89% are very satisfied
with what we are doing/satisfied that we are on the right track. Over 74% of
those polled gave The Club 75/100 as an overall opinion and over 77% said
they were happy with their membership at The St. George’s Club.
This feedback along with the discussions
we have when Members come in to the membership office when they visit Bermuda
and the conversations every Monday evening at “Club Hour” does help establish
our plans. This direct communication with the individual members is
imperative to the success of The Club so that we get broad and balanced
input. We need to improve facilities as we can without overburdening the
membership especially in very difficult economic times.
again we were shocked to hear today that Rosewood Tucker’s Point owners (Bermuda
Properties) have gone into receivership effective immediately with debts of
over $150 million dollars. Clearly our issues are slight in comparison but
they do need to be addressed. In fact when you take the deficit and report it
based on “type” as we have done so for Deloitte it is far less daunting (see
those of you who do not follow the local news we recently advised the MAC
that the Bermuda Department of Tourism (BDOT) will be going through some changes
in the near future with the creation of an independent Tourism Authority. Our
licensing body of the BDOT is apparently being maintained but responsibility
for promotion and marketing with fall under this new entity.
feel very positive about this new organisation and we are working with the
Bermuda Hotel Association, the BDOT and the current Board to ensure that we
get good representation for the hotel community. The full details of this
transition are not finalised as we have mentioned to the MAC but we will be
sure to advise everyone when we know more.
August 20, 2013 New Cable TV system and discontinued
week we switched over to our new cable television feed that eliminates the
conversion boxes and multiple remotes in each room and delivers 24 regular
digital and 17 high definition channels. The unsightly cables are also
removed allowing us to move towards wall mounted flat screens.
doing this we also can utilise the same cable network to deliver internet to
each cottage more effectively and increase coverage and bandwidth in each
area. This has been our goal over the past few years but based on the way it
had been cabled previously it was not possible to achieve.
list of channels available has been put in the cottages and we will also
update the green cottage folder as soon as possible.
will also with effect from January 2014 discontinue the practice of charging
rent for Play Packs or High Chairs for young children.
do have to continue to charge for the BBQ’s (so they can be cleaned for the
next person) and the stroller(s) until further notice to ensure that it
is/they are returned.
July 31, 2013 Internet issues
installed a new Internet connection to double the bandwidth last month we
noticed last weekend that we were having issues and discovered a problem on
the line. BTC have been on site and promised to come back as it was a
physical cable issue. We are currently running on only one connection but
will restore service as soon as we possibly can do so.
July 30, 2013 Interval International and RCI
We received the following question from the MAC Chairman and
thought we would post it so everyone was aware.
“If a SGC member belongs to RCI, can they in 2014, 2015 and
onward continue to contribute their week to RCI? That is, I guess, will
RCI continue to accept them after SGC no longer has an arrangement with you?
we have tried to convey going forward The St. George’s Club will have an
agreement with II for new purchasers but any current member can continue to
be RCI and bank their week(s) with them as they do now. In fact the only
change for current members is that for 2013 you will have an automatic II
membership to allow you to try the program. In 2014 you can make the decision
to continue with RCI, continue using II or indeed both if you wish. [Note:
Obviously you can only bank a specific week with either II or RCI not both].The
on-going relationship is in fact individual and not tied to The Club at all
or its formal affiliation. This happens quite a lot in the industry and many
resorts have dual affiliation similar to this as a consequence.
that helps people a little more.
July 23, 2013 Cup Match plans and other stuff!
audit is progressing slowly as the new auditor comes to grips with the
nuances of Club Operations. They are being very thorough which we definitely
appreciate as they learn how Club Operations works. We expect them to be
finished at the end of the month but we have not been given a deadline as
yet. We are also progressing on the Q1 accounts for 2013 and the numbers show
positive based on moving the restaurants out to a third-party which bodes
well for the whole year. We will advise everyone as soon as we are in a
position to do so and release the accounts for 2013 at the same time.
the request of the majority of members we are promoting outside dining at
Griffin’s Bistro and until further notice the Main Pool will close for
treatment on a Thursday at 4:00pm. This will allow us to set up for the
Griffin’s Bistro Pool BBQ back by popular request. We will post a menu in due
course but this hopefully will give you another reason to sample our on-site
Bistro which is getting a very good reputation in the “East”.
Match Griffin’s will be closed on the Thursday (August 1st) but
open on Friday. The Beach House will open both days to allow you to have
lunch and dinner. Reservations are recommended as Cup Match is in St.
George’s this year and we are 100% full in every cottage. Please contact email@example.com to
book a table at either venue or use www.Table.bm.
further notice the Concierge will operate from Front Desk and they will be
happy to organise or book any trip or restaurant for your visit to Bermuda.
Please let us know how we can assist or use the concierge bell on our web
June 18, 2013 Update from Club Operations
wanted to advise that the new Auditors are still working through The Club
figures. They have advised that it will be another two (2) weeks until they
are finished. Club Operations is quite unique in how it is made up and 2012
had the additional restaurant management element so that complicated it a
little as it was different from previous years. We will publish these for all
to see when completed but as we have stated previously, it will be a loss
because of the restaurant losses.
new setup will be much better for Club Operations with the restaurants
outsourced to HMS, rent being paid to Club Operations and no staff costs in
this area. We do see an upturn in revenue in both and an increase in outside
clientele using the facilities which we have always said was needed. We are
working to ensure that HMS is successful. We ask that you all give them the
opportunity to show what they are capable of providing as an amenity by using
your information Griffin’s Bistro is now open an additional day during the
season for a Sunday BBQ by the pool. The Thursday Lantern Supper also by the
pool is also becoming quite popular. The main pool is closed when these pool
events are on to allow setup and and the patrons to enjoy a new venue to be
utilised. Both other pools and of course Achilles’ Bay are available for
guests who are not attending.
a very positive note due to an increase in our marketing both in the USA, the
UK and Europe there has been a significant increase in our ability to rent
both unsold inventory and also unused Member weeks that wish us to do so.
Doing this allows us to introduce The Club to a different group of people.
This means also that the occupancy figures are up substantially on last year
and the experience reported from these and our other visitors on Tripadvisor,
puts us in the elite category to the point we have again received an award
certificate for 2013. The fact that several other properties have also
received this perhaps suggests that Bermuda tourism is indeed making an
effort to improve the customer experience for everyone visiting the island.
This bodes well for the future of The St. George’s Club. Therehas been increase
interest in membership which is also a good sign with not only new people
enquiring and visiting but with several existing members extending and
upgrading their accommodation.
will continue to keep you informed as best we can.
June 4, 2013 update on activities at The Club
weather has been glorious the past few days and all the members and guests
have been taking advantage of it around the pool and at Achilles’ Bay beach.
The grounds are looking really well as we did have some rain during the night
and it freshened up the grass and all the work done on the landscaping and
planting flowers has paid dividends.
work on improvements continues and the Front Desk area has new lighting, as
does Cottage 3 and Cottage 100. It really makes a difference and reduces our
Beach House played host (Sunday) to the visiting Saracen’s Rugby team for a BBQ
before they left the island en-route back to the UK. One of the world’s top
professional teams they were here to play and Bermuda International Select
team and visit a number of schools to promote the game.
were exhausted after a long season and took time to relax and enjoy some
quiet time before the flight. They were delighted with our hospitality and
vowed to come back. The team mostly made up of English and South African
players, most of whom, had never been to the island were successful in
winning the match and the cup and have said they will return to defend the
title next year.
at the resort Griffin’s Bistro and Bar is rapidly becoming the place to have
a birthday party. While the BBQ was going on at The Beach House a party of 40
people enjoyed a buffet at The Club.
Skål Club of Bermuda will also have their monthly dinner at Griffin’s Bistro
on Tuesday next week. This hospitality centric global organisation is
attended by most of the hoteliers and business people in the hospitality
that as of this Sunday, Griffin’s Bistro will be open for a BBQ around the
pool. Chef Piero has set this up in answer to requests from members and will
test market it over a few weeks to establish if it is something that he can
maintain over the season. He has fixed up the BBQ and will be grilling your
old favourites for a casual Sunday lunch by the pool. Please contact him
directly for more information at firstname.lastname@example.org.
May 21, 2013 Update on new Entertainment System
have recently signed the agreement to progress with our new cable television
system. This will eliminate the need for multiple remotes in the cottages and
removes the cable box from each unit. It also makes it easier in the future
to expand the system and add new televisions in the rooms as appropriate. We
have some other features that will also become available in the future
including perhaps Pay-per-View and our own channel for The St. George’s Club.
The installation will commence in early June and take no longer than a few
weeks. Some cabling work will need to be done to consolidate the three feeds
coming into the property into one. This will also assist us deliver more internet
capability into the cottages.
are pleased to welcome Interval International (II) to the property this week
as they conduct training for our staff on their systems. They will also be in
contact with each of you by early next month to introduce themselves and
shuttle bus developed a water leak this week and has had to be taken out of
commission while we fly in the spare part needed. In the interim we are using
a small SUV to provide the service but we hope to have a temporary repair
made to allow us to give business as usual. If it takes a little longer for
transportation please bear with us. One of the trials of living in the middle
of the Atlantic! The original part delivery estimate was 6 weeks!
April 17th, 2013 Apologies for not
at The Club asked why there was no update since January and asked was there
no updates! The real truth is that we have been all very busy and this one
just got missed. Facebook has already been updated but our intention is to
also keep the Noticeboard updated for people that do not use social media. We
will also put out our regular Newsletter shortly with updates on all the
changes we have made in 2013.
Restaurant Outsourcing As planned we
have handed over these facilities to Piero Casalicchio and his team effective
February 2013 with some fanfare. We have had a grand opening last month with
all members on property and local business people invited. Griffin’s Bistro
is open on Saturday, Monday, Thursday and Friday for breakfast, lunch and
dinner until further notice and The Beach House opened for the season on
March 28th for Lunch and Dinner seven (7) days a week. These new
hours have been put in place by Piero and his staff based on historical data
and when members used the facilities in the past. Obviously these are always
under review to allow change when warranted.
Bistro also hosted a terrific “black tie” gala charity event to commemorate
the ties with the Furness Bermuda Line flagship the Queen of Bermuda and
recreated a menu from their restaurant dated 1937. It was a huge success and we
hope to replicate this in the future as we now have another menu from 1933.
MAC Meeting in February. We attended
several meetings with the MAC when they met in Bermuda as is required and
while we did not resolve all of the issues we did make a start. We met with
the new auditor, Deloitte and it was good that the MAC were informed that The
St. George’s Club were not different to many of the hotels on the island
struggling with a recession that has lingered in Bermuda a little more than
in the US. In fact the week the MAC were on-island another property went into
receivership. We are continuing to work as we can and always making
improvements at The Club (see below).
also met with the Bermuda Department of Tourism and the Minister to seek some
input into how the term “advisory” could be defined. They stated that it was
a the word meant and that while any advice given by the MAC was in fact only
that they hoped we would take good advice and use it. This definitely gives
us both a clear understanding of how we can relate going forward and while
the intention was to put out a joint release after the official MAC meeting
showing a new level of cooperation that unfortunately did not happen.
Refurbishment at The Club. We
have engaged a local interior designer to assist update the look of the
interior and we have nearly finished updating our two (2) show cottages (3
and 100). Cottage 100 was badly in need of some work as it was the oldest
unit on the resort. We have replaced the windows and updated the interior. We
will post pictures shortly when we can on this website but our immediate
feedback is very positive.
golf course is looking a little overgrown and we have prompted the Department
of Tourism to intervene and see if it can be cut again and we are awaiting a
response. It is indeed sad that the previous government closed it with no
concrete plans to have it reopened. The benefit of hindsight perhaps but we
are encouraged that St. George’s is a real focus of the new plan and the new
Tourism Authority. More to follow on this topic.
have also been working on some new and exciting ways to provide additional
value-add to all the members and also attract a completely new demographic of
visitors. We will also update you on this as and when we can.
will undertake to ensure that we do not go another three months before
updating this page but if you are a user of Facebook our page is at this
link: Facebook and
liking it will give you automatic updates to all of our posts on the goings
on at The St. George’s Club.